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Business problems are people problems
Every business problem is a people problem.
You rely on your people to identify problems, come up with viable solutions, materialize them, distribute them, and take care of whatever other piece in your business model.
It’s easy to get infatuated with the idea that all you need to make things better is a better system, but no system is people-proof, and a system that is not concerned with people is either destined to break or to hurt somebody.