The important things are either hard to measure or hard to influence, so we tend to track what’s readily available or what makes us look good. The problem with this is that once we compromise on our metrics, it’s hard to resist more compromises for the sake of improving them.
Silly metrics
Silly metrics
Silly metrics
The important things are either hard to measure or hard to influence, so we tend to track what’s readily available or what makes us look good. The problem with this is that once we compromise on our metrics, it’s hard to resist more compromises for the sake of improving them.